Take Quadrant On

A-      Room Attendants
B-      Linen Room Attendants
C-      Floor Porters
D-      Floor Supervisors/Housekeepers
E-      Valet
F-      Public Area Room Attendants
G-      Laundry Room Attendants
H-      Cloakroom attendant

Risk Assessments

1. Operation/Task:                    CLEANING A GUEST BEDROOM

People Involved/effected:   Room Attendants(A), Floor Porters(C), Floor Supervisors(D)  -                                 A B C
Frequency of Operation/Task:   daily
Hazards:   slips ,trips, falls, muscle strain, back injury

Description of Operation/Task: Cleaning and replenishing of guest bedrooms

The following method procedure is for the safe cleaning of guest bedrooms

      • When entering room make sure your path way is clear
      • Switch lights on and open curtains for maximum visibility
      • Using correct body posture pull bed away from the wall and any other furniture necessary
      • Make sure your cleaning tools do not cause any obstruction to yourself or any other person
 
2. Operation/Task:                    CLEANING A GUEST BATHROOMS

People Involved/effected:  Room Attendants(A), Floor Supervisors(D), Public Area Attendants(F), Cloakroom Attendants(J)  -      A D F J
Frequency of Operation/Task:   daily
Hazards:  slips, trips, falls and muscle strain. Skin and eye irritation, broken bones, inhalation.

Description of Operation/Task: Use of correct clothes and chemicals to clean bathrooms

      • Make sure you have the correct nonslip shoes
      • Make sure you are using the correct rags
      • Make sure using the correct chemicals for correct areas
      • Making sure that floor is not wet/slippery
 
3. Operation/Task:                    MOPPING AND SWEEPING OF HARD AREA FLOORS

People Involved/effected:   Room Attendants(A),Linen Room Attendants(B), Floor Porters(C), Public Area Room Attendants(F) -                                 A B C F
Frequency of Operation/Task:   daily
Hazards:  slips, trips, falls and muscle strain

Description of Operation/Task: Cleaning and replenishing of guest bedrooms

The following method procedure is for the safe cleaning of guest bedrooms

      • Make sure you have the right tools for that task
      • Make sure “wet floor sign” is used all the time
      • Make sure you use correct body posture
      • Make sure the task is done the correct way (body movement)
      • Make sure you wear non slippery shoes
        NB: Make sure floor is dry before removing wet floor sign
 
4. Operation/Task:                    DELIVERY OF LINEN TO FLOORS

People Involved/effected:   Linen Room Attendants(B), Floor Porters(C) -                                 B C
Frequency of Operation/Task:   daily
Hazards:  muscle strain, slips, trips and falls

Description of Operation/Task: Use of trolleys to distribute linen to floors

      • Ensure trolley is in good working condition
      • Ensure do not overload the trolley
      • Ensure heavy items placed on the bottom of the trolley
      • Make sure correct body posture is used when pushing/pulling the trolley
      • Make sure your access route is clear of any obstructions
      • Make sure that any doors are completely open for ease of access (by use of door wedges)
      • Make sure using correct body posture when unloading trolley
        NB: Please note that manual handling training will be given.
 
5. Operation/Task:                    MOVING FURNITURE

People Involved/effected:   Linen Room Attendants(B), Floor Porters(C) -                                 B C
Frequency of Operation/Task:   daily
Hazards:  muscle strain, back injury, slips trips and falls, and bodily harm

Description of Operation/Task: To safely move items of furniture from one area to another when needed or requested

      • assess the size of furniture item to be moved
      • remembering to use the correct posture and standing/movement
      • ask for assistance if needed
        NB: Manual Handling Training will be given.
 
6. Operation/Task:                    USE OF CHEMICALS

People Involved/effected:   Room Attendants(A), Floor Porters(C), Floor Supervisors(D), Public Area Attendants(F) )  -                                 A C D F
Frequency of Operation/Task:   daily
Hazards:  Slips, trips, falls, eye and skin irritation, inhalation, irritant

Description of Operation/Task: Use chemicals to clean all guest bathrooms, rooms and guest areas

      • COSHH training will be given all times
      • All bottle labels will be readable
      • Correct PPE and cleaning tools will be issued
      • Chemicals “DO’S” and “DON’T’S” will be reminded (mixing of chemicals)
        NB: All new starters will receive COSHH training
 
7. Operation/Task:                    USE OF LADDERS

People Involved/effected:  Linen Room Attendants(B), Floor Porters(C), Supervisors(D)  -                                 B C D
Frequency of Operation/Task:   daily
Hazards: falls, strain, broken bones

Description of Operation/Task: Use of Ladder whilst doing tasks involving heights

      • Make sure you assess the heights
      • Make sure the ladder is in good maintained order
      • Make sure the working area is cleared of any obstructions
      • Ensure using correct body posture
      • *Make sure you feel comfortable when on ladder (don’t use if you have problems with heights)
 
8. Operation/Task:                    USE OF VACUUM

People Involved/effected:  Room Attendants(A), Floor Porters(C), Floor Supervisors(D), Valet(E), Public Area Attendants(F), Laundry
Room Attendants(G), Cloakroom Attendants(J)  -                                A C D E F G J
Frequency of Operation/Task:   daily
Hazards:  slips, trips, falls. Electrocution. Muscle strain

Description of Operation/Task: using a vacuum cleaner to vacuum floors, upholstery and walls

      • check that cable/flex is in good working order, not broken or wires exposed
      • ensure wall socket has no wires exposed and is secure to wall
      • check plug is not broken or has loose wires
      • keep cable out of way so as not to cause any trips to any bodies
      • ensure area to be vacuumed is dry and has no spillages on it
 
9. Operation/Task:                    CLEANING OF GLASS SHOWER SCREENS

People Involved/effected:   Room Attendants(A) , Floor porters(C), Floor Supervisors(D) -                                 A C D
Frequency of Operation/Task:   daily
Hazards:   Glass screen is not shatter proof. Cuts, glass splinters

Description of Operation/Task: Washing/cleaning of glass shower screens

The following method procedure is for the safe cleaning/washing of shower screens

      • Inspect screen for faults and/or defects before starting to wash it
      • Use correct cleaning tools, PPE and chemicals at all times, e.g. sponge with green scourer side, multipurpose chemical and
        gloves
      • Whilst washing the screen keep hold of it over the bath
      • DO NOT apply un-necessary pressure to remove any stains or marks from it
        NB: Any defects and/ or faults must be reported, and all cleaning must stop until fault/defect is fixed.
 
10. Operation/Task:                    CLEANING OF AIR VENTS

People Involved/effected:   Room Attendants(A), Floor Housekeepers(D), Floor House Porters(I) -                                 A C D
Frequency of Operation/Task:   daily
Hazards:   Back and muscle strain. Dust inhalation, eye irritation

Description of Operation/Task: cleaning of air vents in guest rooms and all public areas

      • Make sure that the correct tools are issued and used
      • Make sure that area you are working in is obstruction free
      • Make sure correct PPE is used at all times
      • Avoid getting any debris in your eyes or inhaling
      • *If necessary ask a colleague to assist you ( if you have to work with ladders)
      • Do not over reach
        NB: Manual Handling Training will be given to all staff
 
11. Operation/Task:                    DELIVERIES FROM LOADING BAY

People Involved/effected:  Linen Room Attendants(B), Floor House Porters(I)   -                                 B C
Frequency of Operation/Task:   daily
Hazards:   slips ,trips, falls, muscle strain, back injury

Description of Operation/Task: Cleaning and replenishing of guest bedrooms

The following method procedure is for the safe cleaning of guest bedrooms

      • When entering room make sure your path way is clear
      • Switch lights on and open curtains for maximum visibility
      • Using correct body posture pull bed away from the wall and any other furniture necessary
      • Make sure your cleaning tools do not cause any obstruction to yourself or any other person
 
12. Operation/Task:                    TURNING MATRESSES

People Involved/effected:  Room Attendants(A), Linen Room Attendants(B), Floor House Porters(I)   -                                 A B C
Frequency of Operation/Task:  when needed
Hazards: muscle strain, and back injury.

Description of Operation/Task: Vacuuming and rotating of guest room mattresses

      • Make sure that mattress has handle for ease of grip
      • Make sure you have help at all times
      • Make sure you use correct body posture at all times to avoid any personal injury or strain
        NB: Manual Handling Training will be given to all staff
 
13. Operation/Task:                    RUBBISH COLLECTION

People Involved/effected:  Room Attendants(A), Floor Supervisors(D), Floor House Porters(I) -                               A C D
Frequency of Operation/Task:   daily
Hazards:  Back Injuries, Sprains, Cuts and Bruises

Description of Operation/Task: collecting of rubbish from guest rooms and service areas

      • Make sure that there are no sharp objects in waste disposal bins ( needles, broken glass)
      • Make sure that correct PPE is worn at all times
      • Make sure that all cigarettes and cigars are properly extinguished before you empty into refuse bag.
      • Make sure that there are no spillages coming from the refuse bag ( this can lead to Slips or falls)
      • Remove all rubbish to appropriate area at all times
      • Do not overload
 
14. Operation/Task:                    WASHING WALLS AND PAINTWORKS

People Involved/effected:  Room Attendants(A), Floor Supervisors(D), Floor House Porters(I)  -                                 A C D
Frequency of Operation/Task:   On going
Hazards:  Fractures, Sprains, Back injuries. Skin irritation, eye irritation

Description of Operation/Task: vacuuming/cleaning/dusting/washing of walls and paint work

The following method procedure is for the safe cleaning of walls and paint work

      • If use of ladder is needed ensure that they are in good working order and are on level ground
      • Make sure that correct PPE is used at all times
      • Correct tools for the job must be used at all times and are in good working order
      • Care must be taken when using chemicals so as not to cause eye or skin irritation
      • Any cables or cleaning tools must be kept to the side so as not to cause any obstructions
      • Do not over reach so as to not use muscle or back injury
 
15. Operation/Task:                    CHANGING OR RE HOOKING HEAVY OR NET CURTAINS

People Involved/effected:  Floor Housekeepers(D), Floor House Porters(I)   -                                 C D
Frequency of Operation/Task:   On going
Hazards:  trips, falls. Muscle and back strain. Over reaching , working at heights.

Description of Operation/Task:Taking down curtains for cleaning or re hooking hooks when need

      • Make sure you assess the heights
      • Make sure you use the correct tools for this task (ladder or safety steps)
      • Make sure your tools are in good maintained order and secured
      • Ensure using correct body posture
      • Make sure the windows are closed.
      • Make sure your working area is cleared of any obstructions
 
16. Operation/Task:                    CLEANING AIR VENTS IN BATHROOM CEILING

People Involved/effected:  Room Attendants(A), Floor Housekeepers(D), Floor House Porters(I) -                                 A C D
Frequency of Operation/Task:   on going
Hazards:  muscle strain or back injury. Eye irritation, dust inhalation, slips trips and falls. Electrocution

Description of Operation/Task: Cleaning bathroom air vents

The following method procedure is for the safe cleaning of bathroom air vents

      • Make sure that bathroom floor is not wet or there are any obstructions
      • Make sure that correct tools are in safe and working order and they are used at all times
      • Make sure that correct PPE is issued and given
      • Make sure that you avoid getting any debris in your eyes or inhalation of debris/ chemicals
 
17. Operation/Task:                    SHARPS ( MEDICAL NEEDLES AND SYRINGES)

People Involved/effected:  Room Attendants(A), Floor Porters(C) , Supervisors(D), Public Area Attendants(F)   -                                 A C D F
Frequency of Operation/Task:   when needed
Hazards:  skin infection, cross contamination

Description of Operation/Task: Reporting of used syringes and medical needles found in guest bedrooms and or rubbish bins

The following method procedure is for the safe: Removal of syringes and medical needles

      • All staff will be informed as to report when syringes and medical needles are found in rooms
      • Room attendants will be vigilante and not dispose of any syringes or medical needles into rubbish bags along with other
        rubbish
      • Security will be informed and asked to remove items for safe disposal
        NB: Housekeeping personnel will not be asked to remove items at any time
 
18. Operation/Task:                    MANUAL HANDLING

People Involved/effected:  All employees  -                                 A B C D E F G 
Description of Operation/Task:  Two (2) person operation. All Manual Handling tasks that include pulling, pushing, carrying, stacking storage
or any other tasks that may require the physical transport of any item from one location to another
Frequency of Operation/Task:   daily
Hazards:  Injury caused by improper manual handling equipment and or technique
Can hazard be eliminated?                    NO
Existing Controls: Trolleys and lifting and transporting equipment provided
All employees must see the safe method of work procedure for Manual Handling
Tasks. Where necessary 2 people are used in for carrying out the task

Procedure
Department:                     Housekeeping Name of Assessor: Position of Assessor:
Operation/Task:            Manual Handling People Involved: TQ ON employees

Description of Operation/Task:

Transporting any items from one location to another:

  1. Think before lifting/handling. Planthe lift. Can handling aids be used? Where is the load going to be placed? Will help be needed
    with the load? Remove obstructions such as discarded wrapping materials. For a long lift, consider resting the load midway on a table or
    bench to change grip.
  2. Keep the load close to the waist. Keep the load close to the body for as long as possible while lifting.Keep the heaviest side of the
    load next to the body. If a close approach to the load is not possible, try to slide it towards the body before attempting to lift it
  3. Adopt a stable position. The feet should be apart with one leg slightly forward to maintain balance (alongside the load, if it is on the
    ground). The worker should be prepared to move their feet during the lift to maintain their stability. Avoid tight clothing or unsuitable
    footwear, which may make this difficult.
  4. Get a good hold. Where possible the load should be hugged as close as possible to the body.
  5. Start in a good posture. At the start of the lift, slight bending of the back, hips and knees is preferable to fully flexing the back (stooping)
    or fully flexing the hips and knees (squatting).
  6. Don’t flex the back any further while lifting. This can happen if the legs begin to straighten before starting to raise the load
  7. Avoid twisting the back or leaning sideways, especially while the back is bent. Shoulders should be kept level and facing in the
    same direction as the hips. Turning by moving the feet is better than twisting and lifting at the same time.
  8. Keep the head up when handling. Look ahead, not down at the load, once it has been held securely.
  9. Move smoothly. The load should not be jerked or snatched as this can make it harder to keep control and can increase the risk of injury.
  10. Don’t lift or handle more than can be easily managed. There is a difference between what people can lift and what they can
    safely lift. If in doubt, seek advice or get help
  11. Put down, then adjust. If precise positioning of the load is necessary, put it down first, then slide it into the desired position

Correct Storage:

  1. Lighter items – The higher shelves in your work area should contain items that are not heavy or uncomfortable to move
  2. Heavy items – Heavier Items should be stored at a comfortable hip height level to minimize the risk of bending down or reaching when
    moving these items to and from the shelves
  3. Medium weight items – These items should be stored at ground level and will not be really heavy but will not be considered light in weight
 
19. Operation/Task:                    CLEANING OF FLOORS DURING WET WEATHER

People Involved/effected: All employees  -                                 A B C D E F G 
Description of Operation/Task: Wet floor / Cleaning in progress sign is displayed on both sides of revolving doors (inside and outside). Rubber
matting is placed on the inside of the hotel by all entry points. Doormen use squeegee mop to ensure the removal of excess water from the
outside of the revolving doors. Housekeeping make regular checks (15-20 minutes) of the area to ensure the area is kept clean and dry
Frequency of Operation/Task:  During wet weather – every 15-20 minutes
Hazards: Slipping on wet floor
Can hazard be eliminated?   The risk cannot be eliminated but can be reduced by following the below controls

Description of Operation/Task: Using cleaning tools to mop and clean floor

The following method procedure is for the safe mopping and cleaning of hard area floors

      • Make sure you have the right tools for that task
      • Make sure “wet floor sign” is used all the time
      • Make sure you use correct body posture
      • Make sure the task is done the correct way (body movement)
      • Make sure you wear non slippery shoes
        NB: Make sure floor is dry before removing wet floor sign
 
20. Operation/Task:                    Tea and Coffee facilities in guest bedrooms

People Involved/effected:Room attendants, floor supervisors and porters  -                                 A C D
Description of Operation/Task:The coffee machine and the kettle have to be checked visually and operational/cleaned and coffee machine
water tank to refill with water up to 2/3 daily by the room attendants in the guest bedrooms. This task involves: opening, closing, carrying and
moving
Frequency of Operation/Task:  Daily
Hazards: slips, trips, falls and electrocution
Ensuring cables and plugs are not faulty or broken
Can hazard be eliminated? The risk cannot be eliminated but can be reduced by following the below controls

Description of Operation/Task: Using cleaning tools to mop and clean floor

The following method procedure is for the safe use coffee machine:

      • check that cables are in good working order, not broken or wires exposed
      • Safely switch on/off the machines
      • make sure the tank is filled with water
      • ensure wall socket has no wires exposed and is secure to wall
      • check plug is not broken or has loose wires
      • keep cable out of way so as not to cause any trips to any bodies
      • ensure machines are in good working condition
      • Report any issues that may occur during servicing, broken parts, damage etc.

To All Employees: By signing this document you are confirming that you have read and understood this risk assessment and its
accompanying procedure, and that you will conduct yourself throughout the working shift in the line with the measures detailed.

Name of Trainee:  

Instructed By:

Date:

Leave this empty:

Signature arrow sign here

Signed by Take Quadrant On Limited
Signed On: 16 February 2023


Signature Certificate
Document name: TQON Risk Assessment
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Timestamp Audit
5 October 2022 14:54 BSTTQON Risk Assessment Uploaded by Take Quadrant On Limited - info@quadrant.london IP 188.39.51.18
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